Shipping & Returns
📦 Effortless Care, Straight to Your Door.
At Sleepy Head, we keep things simple—just like your daily care routine. Here’s everything you need to know about shipping and returns.
🚀 Shipping
📍 Where do we ship?
Currently, we’re only shipping within Malaysia—but stay tuned, world domination is coming. 😏
⏳ How long does it take?
Orders to West Malaysia typically arrive within 2 to 3 working days, while deliveries to East Malaysia may take 5 to 7 working days.
💰 Shipping Fees
Shipping is free for orders over RM120, while a flat rate of RM10 applies to smaller orders. As soon as your order ships, you’ll receive a message from us so you can keep an eye on it.
🔄 Returns & Refunds
We’re all about effortless daily care, so if something’s not right, let’s fix it.
✅ You can return your product within 7 days if it’s unused, in its original packaging, and in perfect condition.
❌ For hygiene reasons, we cannot accept returns of used or opened toothbrushes (unless manufacturing defects). Personalized items are also non-refundable. Once we’ve received and approved your return, refunds will be processed within 5 to 7 days. (Kindly note that shipping fees are non-refundable).
📩 Reach out to us at hello@sleepyheadplanet.com or DM us on IG @sleepyheadplanet.
❤️ The Sleepy Head Promise
We’re here to make daily care effortless, everyday. Got an issue? Let us know—we’ll always find a way to make it right.